Shipping & Returns

Effective Date: November 25, 2024

At A Digital Solutions, we are committed to ensuring a smooth and reliable shopping experience. Please review our shipping and return policies carefully.

Shipping Policy

1. Order Processing

Orders are processed Monday through Friday, excluding public holidays.
Standard processing times vary based on the product and service but typically range from 2 to 5 business days for most items. Custom orders may require additional processing time.
Orders will only be processed once full payment has been received.

2. Shipping Methods

We offer standard shipping via reputable carriers such as FedEx, UPS, and USPS. Expedited and priority shipping options are available for select products.
Delivery times vary depending on the shipping method selected at checkout and the destination address. Estimated shipping times are provided during checkout.
Tracking information will be provided via email once your order has been shipped.

3. Pickup Option

Pickup Orders: Orders can be picked up at our location at 1818 New York Ave NE, Suite 107, Washington, DC 20002. Pickup is by appointment only during our regular business hours (Monday–Friday, 9:00 AM–5:00 PM).
Customers will be notified via email or phone when their order is ready for pickup.

4. Shipping Delays

We strive to ensure timely delivery; however, we are not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control.
If a package is lost or damaged in transit, please contact us immediately so we can assist with filing a claim with the carrier.

5. International Shipping

At this time, A Digital Solutions does not offer international shipping. Orders are only shipped within the United States.

Return Policy

1. Satisfaction Guarantee

We are committed to providing high-quality products and services. If you are not completely satisfied with your order, please contact us within 7 business days of receiving your order.

2. Eligible Returns

Defective or Damaged Products: If your order arrives damaged or contains defects, we will reprint or replace the item at no cost to you. Please provide photographic evidence of the issue when contacting us.
Order Errors: If we made an error with your order, such as incorrect sizing, printing, or product, we will correct the mistake promptly.

3. Non-Returnable Items

The following items are not eligible for returns or refunds:

Custom or personalized products (e.g., custom apparel, promotional products, or prints).
Orders with user-provided errors (e.g., incorrect artwork, spelling mistakes, or file formatting issues).
Items that have been used or altered by the customer.

4. Return Process

To initiate a return or replacement, please contact us at info@adigitalprintstore.com or call us at 202-289-8888.
Include your order number, a description of the issue, and photos of the product if applicable.
Approved returns must be shipped back to us in their original packaging. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

5. Refunds

Refunds are issued on a case-by-case basis and will only be provided for orders canceled before entering production or for defective items.
For eligible refunds:
- Refunds will be processed within 5–7 business days after receiving the returned item.
- Refunds will be issued to the original payment method.

Order Cancellation

Orders can be canceled prior to entering the production stage. Once an order is in production, it cannot be canceled or refunded.
To cancel an order, please contact us immediately. Cancellation fees may apply depending on the status of the order.

Contact Us

If you have any questions about shipping or returns, feel free to contact us:

A Digital Solutions
1818 New York Ave NE, Suite 107
Washington, DC 20002
Email: info@adigitalprintstore.com
Phone: 202-289-8888